Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. All tags and labels must be intact. Returns must be initiated within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delay. Please follow the return process outlined above for your original item.
Non-Returnable Items
Some items are non-returnable, including but not limited to personalized or custom-made products, and clearance items. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with energeticgoods.com is satisfactory. Thank you for shopping with us!